Clarity beats guesswork.
Unlock the perfect synergy of human and AI chat to maximise quality and reduce costs.
Integrates directly with your chat provider - no dev required!
Coming soonNavigate your AI transition with confidence.
CLARITY
Truly comparable metrics.
Stop relying on gut feel. Compare conversation quality, resolution rates, handling time, and more — so you know when AI works, and when a human touch is essential.
CONFIDENCE
Take the risk out of your AI rollout.
Identify which chats are ready for automation, forecast realistic savings, and avoid costly missteps using live performance benchmarks.
ROI
See the numbers, not the hype.
ChatSignals estimates human effort and AI cost savings automatically—helping you prove ROI from day one.
CX
Better insights, better experiences.
Use theme detection to understand what your customers actually care about—and exactly how to resolve issues faster with AI or human agents.
Go from connection
to clarity in minutes.
Set up ChatSignals in three simple steps.
Connect your accounts
Link your HubSpot Chat or Voiceflow accounts securely in seconds — no dev work needed.
Let ChatSignals do the heavy lifting.
We automatically ingest and analyze your past conversations. No complex setup or tagging required.
See your first benchmarks in instantly.
See real-time Human vs AI performance benchmarks — and uncover instant opportunities.
Trusted by leading teams.
“ChatSignals transformed how we measure success—doubling time saved, cutting support costs by 35%, and uncovering another 30% in potential AI performance gains. It gave us the clarity to scale AI without compromising customer experience.”
Unlock more value as you scale.
What's included
- Up to 5,000 Messages Analysed / month
- 2 Connected Data Sources
- 1 Custom Metric Definition
- 1 Team Member
- Human vs. AI Benchmarking
- Performance Dashboard
- Conversation Quality Metrics
- Theme Detection
- AI Cost Saving Projection
- AI Performance Forecasting
- Email Support
- Dedicated Support & Onboarding
What's included
- Up to 20,000 Messages Analysed / month
- 5 Connected Data Sources
- 5 Custom Metric Definitions
- Up to 5 Team Members
- Human vs. AI Benchmarking
- Performance Dashboard
- Conversation Quality Metrics
- Theme Detection
- AI Cost Saving Projection
- AI Performance Forecasting
- Priority Email Support
- Dedicated Support & Onboarding
What's included
- Unlimited Messages Analysed
- Unlimited Connected Data Sources
- Unlimited Custom Metrics
- Unlimited Team Members
- Human vs. AI Benchmarking
- Performance Dashboard
- Conversation Quality Metrics
- Theme Detection
- AI Cost Saving Projection
- AI Performance Forecasting
- Priority Email Support
- Dedicated Support & Onboarding
Optional add-ons.
Additional Data Source
£9 / month
Additional 5k Messages
£49 / month
Additional Team Member
£9 / month
Additional Custom Metric
£9 / month