Help Centre
Support
We are here to help. Reach out through any channel and we will get back to you quickly.
Common questions
Frequently asked questions
Can't find what you're looking for? Email us at hello@chatsignals.io
Click "Get Started", authenticate with your HubSpot account, and ChatSignals will sync your conversation history automatically. The whole process takes under 60 seconds.
ChatSignals has configurable confidence thresholds. If the AI is unsure, it routes the conversation to a human agent with full context. You can also run in shadow mode first to review AI responses before they go live.
Yes. You can train the AI on your knowledge base, set tone of voice guidelines, and define rules for specific topics. The AI adapts to your brand, not the other way around.
You can cancel anytime from your account settings. No contracts, no cancellation fees. Your data is retained for 30 days in case you change your mind.
ChatSignals is SOC 2 compliant and all data is encrypted at rest and in transit. We never use your data to train models. Your conversations stay yours.
Yes. For teams that need custom integrations, dedicated support, or SLA guarantees, reach out to hello@chatsignals.io and we will put together a plan that fits.