Managing Channels

Channels group your HubSpot inboxes and define where your bots operate. Each channel has one bot.

Create a Channel

1. Go to Settings → Channels.
2. Click "Add Channel".
3. Enter a Name for your channel (e.g., "Support Team").
4. Select the HubSpot inboxes you want to include. Each inbox can only be in one channel.
5. Click "Create Channel".

A new channel is created, and a default bot is set up for it.

Update a Channel

You can change a channel's name, description, or the inboxes it includes.

1. Go to Settings → Channels.
2. Click on the channel you want to update.
3. Make your changes.
4. Click "Save".

Delete a Channel

Deleting a channel is permanent. It removes the channel and its bot configuration.

1. Go to Settings → Channels.
2. Click the delete icon next to the channel you want to remove.
3. Confirm the deletion.