Understanding Your Dashboard
Explore the ChatSignals dashboard with its three views: Chat Summary for performance metrics, Topic Breakdown for conversation themes, and User Feedback for customer insights.
The dashboard gives you a comprehensive overview of your bot's performance across three tabs. Use the channel filter at the top to view data for a specific bot or all bots combined, and the date range filter to focus on a specific time period.
Chat Summary
The default view showing your bot's key performance metrics:
AI Summary
An AI-generated overview of your bot's recent performance, highlighting trends, notable changes, and areas that need attention. This updates automatically based on your conversation data.
Performance Charts
Visual charts showing key metrics over time:
- Conversation Volume: Total conversations handled, broken down by bot vs human.
- Human Intervention Rate: How often a human agent needed to step in. Lower is generally better.
- Message Volume: AI messages vs human messages over time.
- Handling Time: Average time to resolve conversations.
Closure Statistics
Track how conversations are being resolved:
- Conversations closed by the bot automatically
- Conversations closed by human agents
- Conversations still open or pending
Sales Actions Performance
See how your configured sales actions are performing:
- How many times each action was offered
- How many times customers accepted
- Conversion rates per action
Knowledge Gaps
Questions your bot couldn't answer confidently. This is one of the most actionable sections. Click on any gap to see the conversations that triggered it, and use it to identify new knowledge sources to add.
Topic Breakdown
Analyse what your customers are talking about:
Topic Distribution
A breakdown of conversation topics, showing which themes come up most frequently. Topics are automatically extracted from your conversations using your product taxonomy.
Topics Data Table
A detailed table with:
- Topic name and category
- Conversation count
- Trend sparklines showing volume over time
- Click any topic to drill down into the conversations within it
User Feedback
A summary of customer insights extracted from conversations:
Feedback Statistics
Overview cards showing counts for each insight type:
- Bugs reported
- Feature requests
- Complaints
- Praise
- Usage and sales enquiries
Taxonomy Breakdown
See how feedback is distributed across your product taxonomy. Identify which product areas generate the most feedback and what type of feedback they receive.
Click through to the full Conversation Intelligence page for detailed insight management.